Frequently Asked Question

Updating Your iPad to iOS 14 - Should Help With Apple TV - Action Item Required for WiFi Connection
Last Updated 9 months ago

iOS 14 will be available on your device for you to update (for staff only).
Good News - According to Apple, this update will help greatly with connection and lag issues to Apple TV (all of our tests do verify Apple's claim but we are still cautiously optimistic).
New Feature and Action Item - Every device has a "WiFi Address" and it is this address that we use to determine if a device is district owned and can be allowed on the TEC21 network. iOS 14 has a new feature called PRIVATE ADDRESS Apple has defaulted this setting new feature to ON after the update. Since PRIVATE ADDRESS will be on, the device will not connect to TEC21. So once you update, you will have to correct this in order to join TEC21.
It's a one time, easy fix, but once updated, you will need to go into your TEC21 WiFi settings and toggle PRIVATE SETTINGS OFF. See below for step by step photos.



Find TEC21:


Private Address needs to be toggled off:


Matt Jones, M.Ed.Executive Director of TechnologyNew Braunfels Independent School District830-643-5724

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